1. General

By accessing this website we assume and/or take you in accepting these terms and conditions contained herein.

When registering, you are required to provide information that is true, accurate, current, and complete. If any of your details change, you must update them promptly through your online account or by notifying us via email. Your account password must remain unique and secure. Please notify us immediately if you become aware of any security breach or unauthorised use of your account.

2. Orders

All orders are subject to availability and our acceptance. Please note that items in your online shopping cart are not reserved and may be purchased by other customers until you have completed the checkout process.

All sales are final, and no cash refunds will be provided for defective items; exchanges are available only for damaged or broken items. Refunds will not be issued for items deemed unsuitable, mismatched, or in cases of a change of mind. Items purchased during promotions or sales are non-returnable and non-refundable. Customers may request a replacement for damaged, incorrect, or faulty items within 24 hours of receipt. Once order processing has begun, cancellations are not permitted, and no refunds or cancellations will be entertained. We reserve the right to decline any replacement, exchange, or refund request at our sole discretion and without prior notice

3. Payment

Payments can be made using Visa, MasterCard, e-wallet services, or online bank transfers. By making a payment, you confirm that the bank card or payment method used is either yours or that you have been authorised by the owner to use it.

We take reasonable measures to ensure the security of our site. All online banking transactions are processed through Stripe, a secure payment gateway that encrypts your information within a protected host environment. Additionally, we make every effort to safeguard the details of your order and payment. However, we cannot be held responsible for any losses you may incur if unauthorised parties gain access to the data you provide while using or ordering from our site.

 4. Vouchers & Gift Cards

Vouchers and gift cards issued to you are non-transferable and may not be used in combination with any other voucher codes or promotional offers. They must be redeemed by the expiry date specified, if applicable.

 5. Delivery

We process and dispatch all orders within 24 hours on working days after receiving payment. Estimated delivery times are provided as a guideline and begin from the date your order is shipped. Please note that we are not responsible for delays caused by customs clearance procedures at the destination.

6. Trademarks & Copyright

All content published on this website, including digital downloads, images, text, graphics, and logos, is the property of Nuvera Sdn Bhd and/or its content creators. Republishing, reproducing, duplicating, and/or copying any part of this content is strictly prohibited without prior written consent from Nuvera Sdn Bhd. The compilation of content on this website is the exclusive property of Nuvera Sdn Bhd.

7. Cookies

We use cookies on this website. By accessing this site, you irrevocably agree to the use of cookies in accordance with Nuvera Sdn Bhd’s Privacy Policy.

Most interactive websites use cookies to retrieve user details on each visit. Our website uses cookies to enable certain features and improve the user experience. Additionally, some of our affiliate and advertising partners may also use cookies.

8. Applicable Law

By visiting this website, you agree that the laws of Malaysia, without regard to conflict of law principles, will govern these terms and conditions, as well as any disputes that may arise between Nuvera Sdn Bhd and you, or its business partners and associates.

9. Account Responsibility

As an account holder on this website, you are solely responsible for maintaining the confidentiality of your user details (username and password). Any activities conducted under your account or password are your responsibility.

We reserve the right to terminate accounts, modify or remove content, and cancel orders at our discretion.